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An Essential Guide to B2B Marketing Metrics That Matter

Marketing Insider Group

Customer Acquisition Cost (CAC). The CAC looks at how much it costs to convert a lead into a customer. Use this formula to calculate CAC: Customer Acquisition Cost = Sales and Marketing Cost / New Customers. Implement an effective customer relationship management (CRM) process to improve customer satisfaction.

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Is It Time to Reconsider and Reprioritize Your Marketing Metrics in the Time of Coronavirus?

Tomorrow People

Conversion Rates by Channel. Customer Acquisition Cost (CAC). Return on Marketing Investment (ROMI). Customer Lifetime Value (CLV). While most marketing teams suddenly adjusted to remote work, their customers made a more definitive switch to digital tools and channels as well. Customer satisfaction.

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Everything You Need to Know About Marketing Operations In One Place

Hubspot

For example, a marketing ops professional might oversee the budgeting and planning for an automated email marketing campaign so they can document the ROMI. A marketing ops department tracks the Return on Marketing Investment (ROMI). and estimate with an answer such as, "We should see a decrease in email churn rate.".