Top 7 Customer Experience (CX) Trends for 2020
Martech Advisor
DECEMBER 17, 2019
With more economically active consumers owning or using at least 2 devices, it is no surprise that customer experience leaders are aiming to orchestrate omnichannel, cohesive and connected experiences for customers, that is consistent across devices, platforms and channels. And this did not begin today, its accelerating today.
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