8 Contact Center Automation Trends to Watch for in 2025
Salesforce Marketing Cloud
OCTOBER 30, 2024
Let’s zoom in on eight major contact center automation trends that are already making waves in customer service and are set to get even bigger in 2025 and beyond. Agentforce quickly scans the data and serves up relevant stats. They can get answers fast to direct questions like “How is my contact center performing today?”
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