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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues. What is contact center automation?

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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). Below, we explore all the main factors to consider in the decision-making process. What is a CRM?

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Strategies for a Successful HubSpot Service Hub Integration

SmartBug Media

As part of the HubSpot CRM platform, Service Hub hosts a suite of tools and features aimed at improving customer support, satisfaction, and retention. The platform creates a seamless customer service experience by integrating customer data with CRM, marketing, and sales data for a unified view of the customer. Change is hard.

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Top 10 customer service software tools

Sprout Social

That’s where service software and automation via AI can do a ton of heavy lifting. Customer service software refers to tools that streamline and automate tasks for support teams. Thankfully, there are tools to boost customer service efficiency via automation. What is customer service software?

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM). The best omnichannel contact center software platforms connect all your data – whether it’s in your CRM apps or external data lakes.

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B2B customer service: Going beyond the basics

Sana Commerce

You help a customer find the right product, answer a question about shipping, or maybe process a return. Streamline your processes : Make it easy for customers to get help, whether it’s through your website, phone, or email. Knowledge base : Create a comprehensive knowledge base with articles, tutorials, and FAQs.

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How to create a complaint management system to protect your brand reputation

Sprout Social

In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Complaint management is the process of handling customer complaints within an organization. Complaint management process What is a complaint management process, exactly?