Forecast: Self-Assembling Application Bundles Will Manage Customer Experience
Customer Experience Matrix
MARCH 13, 2017
Services will be bundled into mega-services, simplifying user choice. Open APIs and interoperability will make it easy to add new services to the bundles. Business relationships need to be worked out between the individual services and the mega-bundles. Users won't need to purposely select them. More barriers down.
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