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How to Grow Your Business with Voice of the Customer

SendX

You’ve done some Google searching and scrolled through your favorite brands on Instagram. This includes Instagram, Facebook, and Twitter, but also blogs and forums. Customer Interviews / Focus Groups While customer interviews are one-on-one conversations with customers, focus groups include a small panel.

Business 370
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How Storytelling + Data = The Most Compelling Content

Webbiquity

This can involve sharing the story with a small focus group, soliciting their thoughts and suggestions, or conducting user testing to see how well your story resonates with your intended audience. Connect with him through Twitter or LinkedIn.

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How JetBlue Delivers Amazing Social Customer Service Working From Home

Convince & Convert

With 25 people dedicated to social, JetBlue keeps 24/7 coverage on their Facebook and Twitter channels. Communication is streamlined through one Twitter handle, where they try to respond within 10 minutes. The team is also used as a sort of focus group for various marketing ideas.

Service 132
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Tips for international B2B market research

Savanta

For example, some cultures have a strong preference for providing feedback one-to-one which means that focus groups aren’t a viable option. This means that focus should be on the relative position within each country and direct comparisons between countries need to be made with care. Connect with Andrew on Twitter or Google+.

Research 120
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7 ways to use social media for market research

Sprout Social

While focus groups are helpful to reference at the start of new product or campaign development, they’re less useful for gathering customer feedback once said post-launch. Social media is much cheaper than surveys or focus groups, which can cost thousands of dollars depending on the size and complexity of your research panel.

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Tips for international B2B market research

Savanta

For example, some cultures have a strong preference for providing feedback one-to-one which means that focus groups aren’t a viable option. This means that focus should be on the relative position within each country and direct comparisons between countries need to be made with care. Connect with Andrew on Twitter or Google+.

Research 120
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How to use social media for lead generation

markempa

They used several scanning tools including TweetScan for Twitter posts, Google Alerts for industry terms, and Boardtracker.com to monitor technology forums and message boards.     Established a Twitter account The company used the account to supplement their blog.     Created a LinkedIn group.