Salesforce Marketing Cloud

MAY 15, 2024

They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels.

Contacts 52

Contacts Work Management SMS Training 52

SmartBug Media

MAY 16, 2024

The HubSpot Service Hub can be a powerful tool for facilitating seamless customer service within your organization—and properly setting up and configuring integrations helps to unlock the full potential of this system’s features. Take it from HubSpot : Savvy customer service teams help turn issues into opportunities.

Hubspot 59

Hubspot Service API Domain 59

Martech

OCTOBER 24, 2023

Seventy percent say they’re going to directly message a brand, and 63% said they’re more likely to contact a brand on social during the holidays than at other times throughout the year. The key for brands is meeting customers where they are and avoiding sending too many messages where they aren’t, or where they prefer not to be contacted.

Social Media 122

Social Media Contacts Media Brand Identity 122

Convince & Convert

DECEMBER 6, 2023

Did you know 61% of customers are ready to walk away after just one unpleasant customer service experience? And it’s exactly why you should focus on providing holistic customer service through social media. 13 Social Media Customer Service Stats You Must Know 1. Not sure how to provide great customer support via social media?

Work Management 147

Work Management Marketing Management Social Media Stats 147

Salesforce Marketing Cloud

OCTOBER 19, 2023

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. What is contact center automation? What are the benefits of contact center automation?

Efficiency 104

Efficiency Contacts Automation Work Management 104

Televerde

APRIL 30, 2024

Having a solid contact acquisition strategy is the best way to streamline and standardize your prospect data so it can support your sales process effectively. In this guide, we’ll explore the processes behind contact acquisition in more detail and give you proven, actionable steps for optimizing your strategy in 2024.

Acquisitions 52

Acquisitions Contacts Paid Content Process 52

Salesforce Marketing Cloud

NOVEMBER 21, 2023

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?

Work Management 105

Work Management Service Cross-Selling Training 105

Salesforce Marketing Cloud

FEBRUARY 14, 2024

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

Work Management 98

Work Management Automation Service Customer Satisfaction 98

CMSWire

APRIL 10, 2024

Customer service and support are on the cusp of a fundamental reimagining of how companies engage with their customers. Continue reading.

Service 120

Service Companies Contacts Personalization 120

Go Beyond SEO

FEBRUARY 29, 2024

Welcome to our guide on expert local SEO services for accountants ! When potential clients are looking for accounting services in their area, they turn to search engines like Google. In this article, we will explore the strategies and techniques involved in local SEO services specifically tailored for accountants.

Marketing Management 78

Marketing Management SEO Service Ideal Customer Profiles 78

CMSWire

APRIL 16, 2024

By consistently delivering excellent service when customers seek assistance, you can cultivate loyalty. Continue reading.

Differentiation 115

Differentiation Service Loyalty Contacts 115

Salesforce Marketing Cloud

APRIL 30, 2024

Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction. It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. What you’ll learn: What are customer service metrics?

Service 52

Service Customer Satisfaction Guidelines CRM 52

Salesforce Marketing Cloud

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Work Management 52

Work Management Service Customer Satisfaction Lead Scoring 52

Martech

JANUARY 11, 2022

based digital marketing platform Constant Contact has agreed to acquire Vision6, an SMS and email marketing platform in Australia. The deal is expected to grow Constant Contact’s presence in Australia and offer Vision6 customers comprehensive digital marketing from Constant Contact. Why we care.

Contacts 109

Contacts SMS Paid Search Agency Small Business Marketing 109

Salesforce Marketing Cloud

JUNE 12, 2023

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI.

Contacts 98

Contacts Generation Knowledge Base Lock-In 98

The Marketing Blender

MAY 13, 2024

In B2B marketing, professional services is an industry that requires a specialized approach. After all, you are often selling your “smarts” (expert knowledge that drives value in the service) instead of a tangible product. Why Is Marketing B2B Professional Services So Hard? Watch this episode of The Marketing Blender Show now.

Marketing Budget 69

Marketing Budget Service B2B Marketing B2B 69

CMSWire

FEBRUARY 6, 2024

Without the proper skills to take advantage of this technology, workers may harbor fears that AI will replace them, rather than help them. Continue reading.

Contacts 120

Contacts Service Generation 120

Salesforce Marketing Cloud

JANUARY 17, 2024

When you’re a customer Service Star, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You get the pivotal role technology plays in shaping the future of customer service. Table of contents What is a customer Service Star? What is the Service Trailblazer Community? The answer is yes!

Work Management 132

Work Management Peer-to-peer Service Communities 132

Martech

SEPTEMBER 20, 2023

There was a huge outage of Salesforce services today following an internal permission change. As a result, customers were not able to access services for several hours. This is about our public cloud access service,” Shanmugam Chinnasamy, SVP of Salesforce Sales Cloud Engineering, said during a video call with customers.

Service 118

Service Amazon Social Networks Paid Search Agency 118

Martech

JANUARY 16, 2024

Google Ads customer service has plummeted to an unacceptable all-time low, according to marketers. This is] an all-time low for Google Ads customer service.” I actually reached out to two agencies that spend $100,000 a month with Google for help, and used their resources and contacts. The whole process has been brutal.

Paid Search Agency 117

Paid Search Agency Work Management Marketing Management Advertising Agencies 117

Zoominfo

APRIL 1, 2018

The skeletons of old contacts keep piling up and cluttering your operations. These inactive contacts are hurting your campaigns and skewing your results. If, after several attempts to re-engage, a contact still remains inactive, remove them from your active lists and suppress them from future sends. Duplicates. The list goes on.

Contacts 207

Contacts Zoominfo B2B Sales Buyer Personas 207

Zoominfo

MAY 8, 2019

Although many of these tips are valid, the key to improving your B2B sales process is far simpler than you might think– and it comes in the form of company and contact data. What do we mean by company and contact data? We now offer a variety of different products and services that extend far beyond basic lists and databases.

B2B Sales 193

B2B Sales Contacts Process Paid Search Agency 193

Salesforce Marketing Cloud

APRIL 10, 2024

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Benchmark Email

JANUARY 31, 2023

It shows them that you understand their issues, needs, and how your product or service fits within that equation. You don’t need to individually… The post How to Use Tagging to Better Segment Your Contacts appeared first on Benchmark Email. What’s even better is that it doesn’t require a ton of work on your end.

Tagging 98

Tagging Segmentation Contacts Advertising Benchmark 98

Salesforce Marketing Cloud

JULY 18, 2022

That’s especially difficult for contact centers, where siloed data, disconnected systems and labor shortages already lead to long wait times. While these challenges may affect your contact center revenue, the real impact is on customer experience. Identify your contact center’s expenses. How to create contact center revenue.

Contacts 98

Contacts Paid Search Agency Companies Ad Exchange 98

Webbiquity

APRIL 15, 2019

Providing excellent customer service is essential for all businesses, but B2B customer service is very different from B2C. For the best results, B2B customers should be treated as partners in success, and it’s crucial that your customer service team completely understands the businesses that they are supporting.

Work Management 237

Work Management Marketing Management Service Effectiveness 237

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Here are six Customer Service Week ideas to show your appreciation all year round.

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Zoominfo

MAY 8, 2018

Today, we explain the importance of a data-driven branding strategy and why contact data hygiene is the key to branding success. The problem with data, particularly customer and contact data, is that it decays rapidly. Let’s get into it. What is a data-driven branding strategy? 20% of all postal addresses change every year.

Data Hygiene 183

Data Hygiene Contacts Brand Identity Branding 183

Litmus

OCTOBER 24, 2023

In the world of email, the email service provider (ESP) is a key component of any marketer’s strategy. They offer a suite of services that includes sending, receiving, and storing emails, as well as tools for analytics and automation. And you all delivered! Which ESP is the most popular among email marketers? Drumroll, please!

Service 98

Service Peer-to-peer Eloqua Opinions 98

Benchmark Email

FEBRUARY 9, 2021

SAINT LOUIS, MO, February 9, 2021 — Benchmark Email, a leading software as a service provider of sales and marketing solutions for SMBs, today announces that it acquired Contacts+, a subsidiary of Denver-based FullContact.

Advertising Benchmark 98

Advertising Benchmark Acquisitions Contacts Marketing Management 98

Aberdeen

JUNE 23, 2020

Contact Center: Post-COVID. But if early indications from economies that have opened fully or gradually are any signal, contact centers will have a greater number of sanitary measures regulating employee movement and presence within offices — at least for the foreseeable future. The Gig Economy.

Contacts 98

Contacts Churn Rate Customer Satisfaction Work Management 98

Televerde

JUNE 14, 2022

Customer service has never been more important for companies. As companies improve their customer service, they see positive results. Research shows that customer service influences decisions and word-of-mouth recommendations. What Exactly are Customer Service Analytics? Key Takeaways.

Analytics 114

Analytics Service Customer Satisfaction Word of Mouth 114

Sprout Social

FEBRUARY 8, 2024

If you answered “we route these issues to the appropriate support agent”, then you’re probably familiar with the concept of customer service tiers. These tiers make it easy to provide all customers with speedy, reliable service regardless of the issue at hand, setting your team up to provide more quality customer service.

Work Management 103

Work Management Marketing Management Service Paid Search Agency 103

Only B2B

MAY 10, 2021

What if you didn’t have an email contact list, you would be clueless right! You would not know who to target, who you have contacted and who all are your prospects and so on. How To Get Your B2B Contact List? There are ways to build a contact list or also known as Contact Discovery. B2B Contact List.

Ideal Customer Profiles 118

Ideal Customer Profiles Contacts Ad Building B2B 118

Only B2B

MAY 28, 2021

You will be sending emails to the prospects who are not at all interested in your services or products and are least likely to engage. For instance, if your prospect joins another company, you will need to update your contact list. Use this data to contact users who have shown interest in your service and product.

Contacts 107

Contacts Linkedin Ideal Customer Profiles Ad Building 107