15 Important Tips To Help You Keep Your Customers
Convince & Convert
FEBRUARY 12, 2013
Image via BigStockPhoto.com. You’re about to have many insightful statistics and research thrown your way, but before you dig in, let’s put the most important data point front and center: According to the Harvard Business School , increasing customer retention rates by 5 percent increases profits by 25 percent to 95 percent. This is important to consider when evaluating your own customer loyalty strategies because in the customer service echo-chamber there is a lot of “hoo.
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