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Achieving customer experience excellence at seven critical life cycle points

ERDM

If the agent clicks on the avatar, a detailed dashboard with deep information about that customer is presented. In short, now is the time to shift to person-to-person (P2P) marketing. Reciprocity motivates the sharing of deeper information. Planner — Pays attention to finances, well informed, does research. Should but.

article thumbnail

Achieving customer experience excellence at seven critical life cycle points

ERDM

If the agent clicks on the avatar, a detailed dashboard with deep information about that customer is presented. In short, now is the time to shift to person-to-person (P2P) marketing. Reciprocity motivates the sharing of deeper information. Planner — Pays attention to finances, well informed, does research. Should but.

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Go Beyond Data - Consumer Insights are Key to Understanding Your Customers

GreenRope

To find out this valuable information, marketers need to start exploring the motivation behind customer behavior instead of strictly reading metrics that only tell part of the story. Emotions and feelings drive consumers to purchase. Metrics are great, but they do not necessarily explain why a customer chooses your brand over another.

P2P 40
article thumbnail

Go Beyond Data - Consumer Insights are Key to Understanding Your Customers

GreenRope

To find out this valuable information, marketers need to start exploring the motivation behind customer behavior instead of strictly reading metrics that only tell part of the story. Emotions and feelings drive consumers to purchase. Metrics are great, but they do not necessarily explain why a customer chooses your brand over another.

P2P 40
article thumbnail

Go Beyond Data - Consumer Insights are Key to Understanding Your Customers

GreenRope

To find out this valuable information, marketers need to start exploring the motivation behind customer behavior instead of strictly reading metrics that only tell part of the story. Emotions and feelings drive consumers to purchase. Metrics are great, but they do not necessarily explain why a customer chooses your brand over another.

P2P 40
article thumbnail

Go Beyond Data - Consumer Insights are Key to Understanding Your Customers

GreenRope

To find out this valuable information, marketers need to start exploring the motivation behind customer behavior instead of strictly reading metrics that only tell part of the story. Emotions and feelings drive consumers to purchase. Metrics are great, but they do not necessarily explain why a customer chooses your brand over another.

P2P 40
article thumbnail

Go Beyond Data - Consumer Insights are Key to Understanding Your Customers

GreenRope

To find out this valuable information, marketers need to start exploring the motivation behind customer behavior instead of strictly reading metrics that only tell part of the story. Emotions and feelings drive consumers to purchase. Metrics are great, but they do not necessarily explain why a customer chooses your brand over another.

P2P 40