CMS predictions: What to watch for in the year ahead
ClickZ
DECEMBER 23, 2020
Kroger and Microsoft are bringing digital shelves to brick-and-mortar grocery stores where ads are displayed beside merchandise and prices change on the fly. Soon it will be hard to tell if our first-line support is human or robot. Content creation is already using AI. Chatbots will be everywhere – and customers will be none the wiser.
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